Consument, Verzekering, Schade
Particulier
BEDRIJF Doesn't Fulfill Their Promise/Responsibility
I bought (paid the deposit, rest on delivery date) a corner couch sometime ago and it was supposed to be delivered last thurdsday (15/09/2022). On the delivery date, delivery guys (from the company directly) was supposed to assembly the couch but they couldn't!!! Because they came with wrong bolts!!!!!!!!!.
Delivery guys gave me 2 options. 1: I pay the remaning amount and later they send a repairman... 2: They leave with the couch.
I told them, take back everything and come back with correct bolts because my trust is already hurt (I additionally purcahsed 5 year warranty). Delivery guy told me someone from head office will call me back on the same day to arrange a new delivery date. This didn't happen, no one called back.
On friday, I called them, explained the situation. They told me i will be called back for appointment. Guess what, no one called me back.
Today, same tthing. Told that i will be called back. And never happened.
Delivery guys gave me 2 options. 1: I pay the remaning amount and later they send a repairman... 2: They leave with the couch.
I told them, take back everything and come back with correct bolts because my trust is already hurt (I additionally purcahsed 5 year warranty). Delivery guy told me someone from head office will call me back on the same day to arrange a new delivery date. This didn't happen, no one called back.
On friday, I called them, explained the situation. They told me i will be called back for appointment. Guess what, no one called me back.
Today, same tthing. Told that i will be called back. And never happened.