Failed permanent eyeliner.

Questioner

I had permanent eyeliner put on at a recognized beauty salon. Half an hour of anesthesia. Showed exactly how I wanted. Okay, the woman got to work, it was painful and she pulled on all sides. It was quite clumsy. When it was done I had very swollen red eyes and a big black dot in the corner of one eye. She said that would go away. After 3 months it didn't go away. I looked on her site and it says specialist in removing pmu. Normally 40 euros for 15 minutes. I only had to pay for the needle. She could go over it with special stuff so that it went away. The whole skin was swollen and open again. After a week the scab would fall off and be gone after 3 months. Unfortunately. No difference. She said 'I'll do it again 1x'. Skin opened, more devices and white stuff over it. It bled a lot. Swollen eye again and after 3 months it would be really good now. Another 3 months later. Black spot in the corner of the eye not gone and 1 free scar in its place. I contacted her and she said she wanted to do it for the 3rd time. I have no confidence in it anymore. I contacted very well-known doctors who say it is too deep and the only solution is laser removal, but because it is very close to the eye it is very dangerous and there is a chance of blindness. It is very expensive because a cap specially made for my eye has to be placed. That is placed in my eye and then the laser can laser it away in one go. Cost almost 500 euros! There are only 2 doctors in the Netherlands who do it. But I would rather not. On the one hand I want it removed but there is a chance of blindness. There is absolutely no other option than to remove it. I am now left with a permanent black dot with a scar in the corner of my eye! The woman responds very bluntly and curtly to the app back. I would prefer my money back and possible compensation. But how can I get that done? She is not really cooperating. And unfortunately I cannot afford a lawyer. For me it is a lifelong cosmetic error with my eye. Lasering can but can also go wrong. If the cap shifts just a little, it is very risky. Can I demand something from her myself?

Lawyer

I am sorry to hear that you have had such a bad experience. As you suspect, it sounds like you may be entitled to compensation for both the costs and the further damage. With a beauty treatment you enter into a so-called 'contract of assignment' with the beautician. This agreement entails a duty of care for the beautician, which means that she must perform the treatment carefully and to the best of her ability. If the beautician has failed to perform the treatment with care, as seems to have happened in your case, she may be liable for the damage you have suffered as a result. However, this depends on the precise circumstances. One step you can take is to send a letter to the beautician. In this letter you can explain what the situation is, how you feel and what your expectations are (in this case for example the refund of the amount for the treatment and compensation for further damage). Make sure you send the letter by registered mail, then you have proof that the letter was sent and received. In a situation where the other party does not cooperate, it is often necessary to take legal action. If the beautician does not respond to your letter, you may consider hiring a lawyer or attorney for further assistance. Although you indicate that you cannot afford a lawyer, you may be able to apply for legal aid or subsidized legal aid. I would advise you to discuss your situation with a lawyer or attorney to determine what the best option is in your situation. Such a conversation can often be free or at a low rate. Good luck with this situation. ---------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.

Lawyer

Good afternoon, Annoying situation that you have experienced. As indicated above, there are (affordable) possibilities to possibly receive compensation. Feel free to contact us to discuss these possibilities. Gr, Mr. Mr. S. Leito FerLei Legal 06-49175526