How do I approach this business?

Questioner

Item purchased via intgernet. Want to use the 30 day return / money back procedure because the product does not suit. Have already asked several times for a return address. Company does not respond at all. What now? Thanks in advance for your response / advice.

Lawyer

Under Dutch consumer law, you have the right to return a product purchased online within a 14-day cooling-off period without giving a reason. Some companies offer a longer cooling-off period, such as in your case a cooling-off period of 30 days. If a company does not respond to your request for a return address, there are a few steps you can take: 1. Formal request: Send a formal request/complaint to the company clearly stating your problem and your desire to exercise your right of return. This can be done via email but it is better to send a registered letter for legal proof. Make sure you do this within the stated time frame. 2. Submit a complaint to the Disputes Committee: If the company is affiliated with a recognized disputes committee, you can submit your complaint there. 3. Contact the Consumer Authority: If the company does not respond or refuses to cooperate, you can contact the Netherlands Authority for Consumers and Markets (ACM). 4. Legal Help: As a final option, you may consider taking legal action. This may involve costs and may not be the most economical solution for a single product. Please note: the above information is for orientation purposes only and does not replace the advice of a legal professional. If the problem persists, it is advisable to contact a lawyer or attorney. --------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.

Lawyer

Good afternoon, Annoying situation you are in. Considering the amount of the claim, it might be worth officially summoning the other party to repay. Feel free to contact us without obligation if you need help with this. Gr, Mr. Mr. S. Leito FerLei Legal 06-49175526