Reclaim payment for minor son?

Questioner

My 17 year old son (mild autism) ordered a coat online on October 1st. He paid for it via Ideal. He then received a confirmation with an order number and a track and trace number and that was it. The confirmation mentions a delivery time of 7 - 11 working days. The track and trace remains on 'order received'. He sent an email to this company on October 8. No response. I myself sent an email on October 23. No response either. I can't find a phone number for this company anywhere, only an email address. Since my son is not yet 18, I thought I might be able to reverse the purchase. Unfortunately, the bank cannot help me any further. How can I solve this? How do I get in touch with this company (by phone)? How do I get this payment back? In this case it is only €40.00; but for my son this is a lot of money with a small part-time job. I will also give him the €40.00 back from my own wallet, but you understand that I find this a matter of principle and very unfriendly to customers... I also do not know whether this is a reliable company, or whether I can speak of fraud here.

Lawyer

Dear Madam, very sad for your son that the purchased item is not delivered. Unfortunately this happens more often and there are many victims. If you inform me further via this platform or via: groenewegenjuristen@gmail.com then I will assist you free of charge to reclaim the payment from the company where your son made the purchase. Kind regards, Mr. Groenewegen, J.