How can I get my payment back from a Cashback?

Questioner

I participated in a Cashback promotion from Sony Support, to purchase a pair of headphones. If the customer is not satisfied with the product, it can be returned within 4 weeks. I did that too and got an email that the amount of the purchase 124.99 Euro was credited to my bank account. account would be deposited. However, the payment is still pending, despite a Proof of Payment that I received from Sony- Netherlands that the amount has been transferred to my account. After contacting ABNA, it was confirmed that no payment had been made to my account. After emailing and calling Sony twice, I was told in response that the money had been deposited into the based on data that I entered via a download form and that the form did not errors are checked. Sony does not provide any information on any incorrectly completed form. .And appeals to the fact that the money has been deposited. And that the payment cannot be reversed. I look forward to receiving your advice . .

Lawyer

If you meet the promotion conditions, you should receive the amount back. If a mistake has been made, it will be important to know what went wrong. Suppose you have given an incorrect account number, then Sony cannot do anything about that in principle. Did Sony make a mistake? Then you cannot do anything about that in principle. Can you see on the proof of payment that the money was deposited to the wrong account number? In the event that you can no longer check the data, you have a 'good' starting point. You can demonstrate that you have not received the payment. Then Sony will have to demonstrate that they have paid. They can only do this by demonstrating to which account number they paid and if that is an incorrect number by also showing the form. Please feel free to contact us if you have any questions or require assistance.