Conflict in swimming pool installation

Questioner

I have placed a swimming pool at a customer's, unfortunately it appears to be leaking somewhere. There has been a lot of contact back and forth via email and WhatsApp, I have offered to re-place the pool on location or to make a completely new pool, the customer did not want this, trust was gone according to them. first received a proposal from them to part ways, they kept all delivered materials and the remaining payment was waived and I would pay the ground worker and have no further obligations, there was no response to this until a few weeks later the customer asked to re-spray the pool on location, I had not counted on this in my work planning and indicated that I no longer had time for it and pointed out to the customer that they had lost confidence and did not want me to repair it. To date, the customer continues to contact us regularly and whenever it seems that we have reached a solution, the customer asks more and more, despite the fact that they wanted to part ways quite early (after 3 days after the pool was installed). The customer indicates that he wants to be financially compensated for the inconveniences suffered, but is not satisfied with the fact that he will soon have a complete swimming pool at a considerably lower price (repairs could possibly be carried out by third parties, the customer now 'demands' that I pay this person in advance and that everything is in order so that they pay me back. I am accused of not doing my best and only being out for profit, I sent the customer an overview of the purchase price of all materials supplied, so not even any wages were calculated for making the bath, this total already exceeds the down payment that the customer made, but the customer indicates that he does not believe this (it is all stated on the purchase invoices) I don't know how to deal with this anymore, I have the feeling that they want to get more and more out of it (so a swimming pool for as little money as possible), I am continuously accused of doing nothing while the customer himself quickly indicates that he no longer has confidence (and then later asks again if I want to solve it? What are my rights and obligations in this? Can the customer claim financial compensation for the inconvenience suffered? (customer says he took time off to install the swimming pool but does not actively do anything himself so it is certainly not necessary, customer indicates that he should be compensated for a delay of 2 months before being able to swim)

Lawyer

The customer is entitled to free repair and any consequential damage. However, the customer himself is so procrastinating and doubtful that you are prevented from carrying out the repair within a reasonable period of time. Therefore, the consequential damage remains at his risk. Even if the trust is definitively terminated, you may assume that the customer wants to dissolve. For more information or assistance, you may contact me.