Buying a chair. What rights do I have as a consumer?

Questioner

We ordered a chair in September/October last year, it had a delivery time of 8 to 12 weeks and in November we received a message that we could pick it up. On November 21st we went to pick up the chair at the store in question, once home we took the chair out of the packaging and put it down. It turned out that it was not to our liking and not as it was presented in the store. It sat completely differently and the mechanism to put the chair in the relax position did not work well at all. Went back to the store the same day. They filed a complaint about it and said they would get back to us. On November 30th we received a message that a mechanic from the store would come by on December 3rd to look at the chair. Indicated to him what the problem was. 1. Footrest had to be pushed/pulled upwards when pressing the lever 2. Backrest only went back a tiny bit 3. Upholstery torn at the back. Mechanic concluded that he could not do anything for us. 1 to 2 weeks later I contacted the store. Since we had purchased additional warranty, they also had to be given the opportunity to repair the chair. New fabric was ordered and had to wait until it was received, only then could we make an appointment with the company. We asked if someone could come sooner because the mechanism was not good and we saw the writing on the wall with weeks of waiting and would eventually come to the conclusion that they could not do anything either, but that was not possible. Fine! We will wait again. Early February we received the fabric and waited for the company to make an appointment. We received a message for an appointment the next day, called and explained that we could not be home at this time. New appointment planned for March 3. Another month later. March 3rd a very friendly mechanic from the all in house service that we bought with the chair came by. He started by replacing the chair cover to come to the conclusion that the new cover was also not good, this could only be seen in the work. In addition, it seemed that the base was not the right one but probably 1 for an electric chair where we had bought manually. So finally we got the message that we already saw coming in December, the chair could not be repaired. The mechanic would report and the store would contact us. March 15th we contacted them ourselves because we had not yet received a message from the store. They indicated that a colleague had been working on it but that she did not know anything. We would be called back on Monday or at the latest on Tuesday. Today (Friday March 19th) we received a call. The proposal was to pick up the chair and have it made by the supplier. We are anything but happy with this because we no longer have confidence in it. That is why we would prefer to have the chair picked up and receive the purchase price back. It is a chair of € 885, it is now 4 months later and we would also lose the chair. We told the story again and indicated that we would prefer to receive our money back now because there have been multiple opportunities to solve the problem. What right do we have here? Do we have the right to claim our purchase price? Edit: She called back later with the message that a new chair will be delivered. However, we would still prefer our amount back so that we can look for another new chair. Is this possible or should we accept the latest proposal? We are very curious about our possibilities.

Lawyer

The shopkeeper does not need to be given the right to repair indefinitely if that always comes to nothing, but in the run-up to cancellation and money back there is the possibility of replacement that must be addressed first, free of charge for you. If this also comes to nothing, you can cancel.