When am I entitled to a voucher or a refund for a holiday?

Questioner

Last year (2020) we booked a holiday during the May holidays at a holiday park on one of the Wadden Islands. At that time, due to the current lockdown (I still doubt whether there was a lockdown at that time) and the fact that all facilities in the park were closed, we were given the opportunity to book this holiday at a later date. We received a voucher. We rebooked the holiday for the carnival holiday of this year. Now it looks like we are facing the same situation again. The current lockdown and curfew apply until February 9, with a good chance that it will be extended. We booked on February 12. Are we now entitled to a voucher or possibly a refund? We have had email contact with the park in question and according to them that is not the case. The park is open. In our opinion, the situation is the same as in 2020 and there will be few to no facilities open/available in the park and on the island

Lawyer

If the situation is the same as last time, you do not have to accept a voucher. You can then claim your money back. This does apply to the facilities in the park if you have booked them. If you cannot (yet) resolve the matter together and a legal dispute arises, please contact me/our network for consultation. The first half hour is free. Click on the direct contact button next to this answer under my name.