Webshop error: return or refund?
Questioner
Can a webshop that accidentally sends an extra item that I did not order, claim or invoice me back? This item is not listed in the order confirmation or on the packing slip.Lawyer
Yes, that is allowed. If this was sent by mistake, you must return it to them upon their request.Lawyer
The question is whether this was sent by mistake or whether it was an unsolicited shipment. An obvious mistake may have to be returned, but what is an obvious mistake? Does the company want money for it or not? If you have to return anything, it will of course be at the company's expense.Neem de volgende stap
Blijf niet rondlopen met vragen over je situatie. Stel je vraag en krijg persoonlijk antwoord van een ervaren jurist.
Privacy is gewaarborgd.