What to do in case of a dispute about funeral insurance?

Questioner

Grandfather A took out a funeral insurance policy for his daughter (B) 18 years ago. Daughter B gives birth to a son (S) who dies after 12 days. Grandfather A receives a payment on his daughter's funeral insurance (€2,500) but does not report this to her. He spends the money entirely on equipment, including an expensive television. Daughter B cannot pay for her son's funeral in full and has to borrow an additional €1,800, an amount that she pays back over a period of 2 years. This happened a few years ago, but daughter B discovered it very recently. What can she do?

Lawyer

Unfortunately, your question is not easy to answer. The rights that the daughter has are evident from the insurance policy and the general terms and conditions. If you have these, I would like to check them for you. Do you have any questions? Please feel free to ask.