Want to claim back your down payment from a kitchen supplier?

Questioner

We made a down payment at Brugman bathroom/kitchens. Now the complete trust in Brugman is gone from our side, this because several mistakes were made and said and regarding the total amount was also not the agreement we had made, ultimately became more expensive, communication not listening etc. In short, our trust in the kitchen supplier is gone after having sat with each other 3 times. Can we reclaim the 500 euro down payment? Kind regards

Lawyer

The first question is whether you signed a purchase agreement with the down payment. If so, it is important to check what is stipulated about cancelling an order. It is often stipulated that a penalty of, for example, 20 percent must be paid. Once a purchase agreement has been signed, it must of course be fulfilled correctly. You can therefore always demand punctual and complete fulfilment. If this fulfilment does not take place on time or after written notice of default within a reasonable period, you have the right under the law to terminate the purchase agreement. In the event of termination, an obligation to undo applies and you are entitled to reimbursement of the advance payment. Unfortunately, lack of trust is not a legal basis for withdrawing from a purchase agreement. Specific mistakes that you can identify because agreements made are not being met can be. You write that various mistakes have been made. Can you indicate which mistakes these are and which specific agreements in the purchase agreement have been violated?