Legal advice for online purchasing problems

Questioner

I bought an item online (track jacket), but it was not delivered. I have emailed several times but have not received anything back, they are also not reachable by phone (then I get a call center that passes on the complaint). How can I get my money back now?

Lawyer

Dear questioner, During delivery and supply a lot of things can go wrong: what you can do is ask the company in writing by registered mail or by phone if they can provide proof of delivery, if they do not respond to that I think you should cancel the agreement, which is allowed because it is a distance purchase. The 7 day inspection period of course only starts when you have received the purchased product, not before. Because you cancel you can claim your money back, within 30 days. however keep in mind that the company is not bona fide, there seem to be more and more of them coming!