Legal Advice on Gym Subscriptions

Questioner

Ir/Madam, In June this year I took out a six-month gym membership. The gym's terms and conditions state that this subscription cannot be cancelled early. In addition, the terms and conditions state: the agreement is deemed to have been entered into for a minimum duration of 3 months. An employee of the gym clearly stated at the start of the contract that it can be terminated after 3 months. I specifically asked about that. Now we are moving and will live 70 km away. I sent a cancellation email by email which was received and answered. The answer was: 'I have received your cancellation and will process it in the administration. Your subscription ended on 10/01/2017. I hope I have informed you sufficiently. Then the direct debit will also stop.' I received this answer almost a month ago. Now today I suddenly received an email from the gym stating: 'I have to come back to my response to your cancellation.' Because of the half-year subscription. And that this will only be terminated as of 01-01-2018. My apologies for the mistake. I hope I have provided you with sufficient information.' Should I just take this for granted? Yours sincerely,

Lawyer

The employee should not have indicated that the subscription can be cancelled after three months. Based on that, it is reasonable for the gym to compensate you. If you wish, you can contact us without any obligation.