Legal Assistance with Debt Collection Disputes

Questioner

On July 25th I was called by a debt collection agency. They had the assignment to collect an amount from me. Because it took too long they summoned me and my husband. In order to avoid the summons we had to pay within fifteen minutes otherwise we would be summoned the next day. For that reason we paid immediately, an amount of €100.43. We have tried to contact the company several times, during which we were promised that they would contact us within a week. It has now been 3 weeks and we still have not been called. We have called several times ourselves, but we cannot speak to the person in question and there is also no response by email. We have now put the company in default. We have never received a service or a product for the amount and an invoice is also missing. We would like our money back as we have now paid for something we do not have. We would like to ask for your help to resolve this.

Lawyer

What a special story. You apparently did not know what it was about on the phone, but felt pressured which made you decide to pay, is that right? I assume you do have the name of the collection agency, but you do not have the name of the client? If you have the name of the collection agency, the contact details are usually relatively easy to find on the internet. If you wish, I can help you with this.