Car warranty and repair: what are your rights?


Questioner

Dear Sir/Madam, Last December we bought a car from a garage. The owner of the garage/seller stated verbally (not on paper) that the car had a six-month warranty. I have two witnesses to this (my sister and brother-in-law). From January onwards there was a problem with the car. Coolant was leaking. From that moment onwards we went back to the garage every month, because the problem was not solved after every repair. In May we even went back twice, because the car kept losing coolant. The last time in May I had to leave the car for a long time (about two weeks). The mechanic who worked on the car indicated that there was a crack in the engine block. He also indicated that the problem had been reported to the owner of the garage who said: 'I'll see what I can do about it'. He then replaced the engine with a second-hand engine and this solved the problem. All this took place within the six months of the warranty. The owner of the garage did not charge any costs for any repairs. The owner did not ask my permission to replace the engine and this also fell within 6 months of purchase. Last week (more than 1.5 months after the replacement) the owner of the garage called me to sit down and discuss the costs of the last repair. He also said that some small things were repaired during the last repair. That also needs to be discussed. My questions here are: - According to other people I am entitled to three months warranty anyway. Is this correct? - I went back to the garage with this problem within a month of purchase. Are the following repairs for the same problem covered under warranty? - Can the owner of the garage force me to pay? Thank you in advance! Yours sincerely

Lawyer

You have a full warranty and are not limited to 3 months The defects that have manifested themselves are all covered by the warranty The owner cannot force you to pay.

Lawyer

You are entitled to a sound car, regardless of whether or not there is a guarantee. A crack in the engine block is a very serious problem. The fact is that the seller must repair or restore free of charge and that he must also consult with you for other minor repairs. The defects mentioned must be at his expense, so that you are not obliged to pay for them.

Questioner

Thanks for the help. I can now go to the interview with peace of mind.

Lawyer

You're welcome! If the seller unexpectedly has a different opinion, you can contact me directly.

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