Advice on legal disputes regarding flooring and contractor

Questioner

We had a floor poured but it was not poured as agreed. In addition, the company did not communicate with us at all about the course of events. Now it turns out that the floor is not as we had agreed and we have had difficulty in getting in touch. Their proposal is a small financial compensation, but this is not satisfactory. It is also good to know that they indicate that you must be present to get the desired effect. We had taken the day off but it turned out that they had ordered too little, which meant that it had to be postponed for a day. We received this message after taking the initiative ourselves. At the moment we want to engage a third party to check whether the floor is really in accordance with the standard and whether we are within our rights. Is this the right way? Or are there other ways first?

Lawyer

I advise you to first confirm everything that has happened so far in writing to the company, stating the defects that you believe are present, and to hold them liable for all costs and damages that you have suffered and/or will suffer, but also to invite them to find a solution. If you do not find a satisfactory solution, then the appropriate way is to demonstrate that the company has not performed as agreed.

Questioner

Thanks for your response! We have already informed the company by letter and they came up with the solution to offer a 5% discount. Now I would like to know if that is a) a good compensation and b) if what we have received is good.

Lawyer

I cannot answer either question. I don't know whether the 5% discount is justified. What is the purpose of the floor? Are there any legal requirements? Nen standards? What you have received must be in accordance with the quotation/agreements made at the time of purchase.