No right to money back for lost car keys?


Questioner

I lost my car keys. Ordered new ones at the dealer yesterday. But now they have been found. I paid 150 euros in advance. Am I entitled to a refund?

Lawyer

No, you are not entitled to a refund. After all, you have entered into an agreement with the dealer and the possible recovery of the keys is (probably) not part of that. I advise you to consult with the dealer about cancelling the order and the financial consequences thereof.

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