Careful legal assistance with floor problems

Questioner

I would like advice on the following: We had underfloor heating installed. On the advice of the company, we had our floor leveled prior to installation. The underfloor heating would be installed at a depth of approximately 17 mm with a pipe diameter of 14 mm. They then filled the grooves with tile adhesive. Unfortunately, it now appears that most pipes protrude parallel to and even above the floor screed. We have presented this to the company, as this cannot be the intention. Their proposal is to lay the pipes deeper in the places where they come out above the screed. This by locally chipping out (by hand) the screed and then covering it with tile adhesive. Since the pipes have to be laid deeper in more than 70 places, this is, in my opinion, an attack on the screed floor and the pipes themselves. After asking other flooring companies, my fear is confirmed that this is not exactly the best solution. Probably for the company itself, but not for me as a private individual. The best thing would have been, if it had not yet been smoothed, to remove the pipes (in their entirety), mill deeper and then replace the pipes. Now that the pipes have already been smoothed, the advice from other companies is to have the floor leveled.

Lawyer

I advise you to send a letter (registered) and indicate that you do not accept the solution and that you expect the floor to be leveled. If they do not want to do that, I advise you to seek legal assistance.