Liability for product damage | Rechtswinkel.nl

Questioner

My mother used a glass jar of scrub from a well-known drugstore's own brand last weekend. It turned out that a piece of glass was missing from the inside, which she used to scrub her face with... Now she has some serious scratches on her face! Since we really don't find this acceptable and the damage to her face may be permanent, I would like to know what our options are. When I asked, it turned out that she only has legal expenses insurance for traffic.

Lawyer

Based on the facts currently known, your mother can hold the chemist liable for the damage suffered if this damage is due to a defect in the product. That does indeed seem to be the case. I advise her to report this in writing, providing evidence. If she cannot find a solution, she can contact me directly.

Lawyer

Dear questioner, The question arises, where and how did this piece of glass get into the jar..? Own actions..{bumping ? Or did this occur during manufacturing. Or perhaps by putting it on the shelves in the store. Since it is not about the product, it is advisable to contact the chemist. I can lend you a helping hand here.

Lawyer

The producer and the seller can both be held liable if a product is not good. That is why it is advisable to hold the chemist liable in this case. If the chemist or the producer is liable, you can also recover the costs of legal assistance. This means that you do not have to spend money on a lawyer or attorney. If you need further assistance you can contact me directly.