Liability for bankrupt stores: your rights

Questioner

On January 27, 2014 I bought a freezer for almost 800 Euros. Early June 2016 the freezer was broken. The store where I bought the freezer turned out to be bankrupt, but turned out to be a franchise formula of company I called the manufacturer (...) and had a visit from a mechanic. However.... I indicated in the store that the cabinet would be placed in the basement. They could take the old freezer with them right away. This was explicitly stated on the invoice by the seller. The mechanic in question from ... indicated that this cabinet should never be in an unheated room. As a result, the freezer was irreparably damaged. The instructions do not mention ambient temperature. The question: Since the entrepreneur in question operated under the umbrella of a franchisor, can I hold the latter liable?

Lawyer

It depends on the construction under which the selling party was active. To determine what the possibilities are, the construction, conditions, guarantee etc. must be examined. Without any further details than your story, it is difficult to say whether there are possibilities. If you would like further help and/or advice, please feel free to contact me.