What are my rights in case of misleading shipments?


Questioner

I started collecting coins a few years ago. Then I got a few 'gifts' that were followed by a paid shipment. I emailed, and it turned out to be a special edition and would be 15 shipments in total. I thought, oh well. It was about something in my area of ​​interest (art). On the sixteenth delivery I called again, a few shipments had arrived. And that's how it went for a while... And now I'm actually done with it. I've just been misled. I'd rather return the whole lot and get my money back. Preferably everything, but I'll also accept the vast majority. What are my rights, besides the standard 14-day cooling-off period?

Lawyer

The 14-day cooling-off period was introduced later and you cannot appeal to it. You can appeal to a tacit extension of the subscription. This was an unreasonably onerous condition but has since become codified law when it comes to distance purchases or services. I must have insight into how the agreement was concluded and in the conditions.

Questioner

There is no formal agreement. Only emails that assure me time and again that the series will be ready after x-number of shipments. I have never received any conditions, and never received them when I requested them.

Lawyer

The agreement, which is probably present (depending on the content) dissolve. Have you agreed to shipments at a distance (by telephone or internet) or at a physical store?

Questioner

No, nowhere

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