Sun protection problem? Discover your rights

Questioner

We ordered a sunshade. After the When the supplier installed it, it turned out that the sun shone through no matter how low we set it adjusted. We believe that the supplier is the expert and should have known that the screen would not provide protection from the sun. Who is responsible here?

Lawyer

Day, Can a buyer of sun screens expect the product to have sun protection unless the purchase agreement states otherwise, for example a certain % sun protection property?

Lawyer

You can expect to be well advised and that the product does what it is intended for. Can you explain the situation a bit more? What kind of screen is it? How is it possible that the sun shines through it? Is that the case all the time or only at certain times?

Questioner

Thank you for your response. It is a drop-down awning with folding arms. The terrace is quite high. The sun comes in the afternoon and shines on the side under the screen. There is then shade for one chair. Later around 6 o'clock (we bought the screen to sit outside in the shade) (can eat) the sun is too low and there is no shade at all.

Lawyer

You could terminate the agreement if the other party does not come up with a good solution after notice of default. Annulment on the grounds of error should also be possible. This is my speciality. I would be happy to help you with this. Please feel free to contact me without obligation.

Lawyer

Day, Have you been informed at home, has the screen been custom-made and have you clearly stated your wishes? If so, such agreements and information form part of the agreement and, in addition to the above-mentioned dissolution, you may indeed also annul extrajudicially on the grounds of error. It is important that both articles are placed together but in the correct order. Consumer law is my speciality, you may contact me without obligation for more information.

Questioner

Thank you very much for the responses. We will contact the supplier and see if we can resolve the matter. Yours sincerely.

Lawyer

You're welcome and good luck. If needed, you know where to find me.