Ticket Refund Problem? Get Free Advice

Questioner

I bought 5 tickets for Guus Meeuwis (in Jan.12) for the concert of 9-6-2012. On 4-6-2012 I received a message that the tickets could not be delivered. I was then given the choice to get the invoice amount back or find something else. I chose to have the invoice amount refunded. This should happen within 30 days. To date I have received NOTHING. What should I do? The company

Lawyer

It is best to call or email first. It may be an innocent error in the administration, this can usually be resolved within a few minutes. If it turns out that the company is unwilling to pay, you can formally write to the company and demand that they refund the amount you paid within a certain period. For example, you can state that the amount must be credited to your account within 5 days from today and that, if the company fails to do so, you will take further legal action. Also state that you will recover the costs from the company. It is best to send the letter with a signature for receipt. If the company still remains in default, you can outsource the matter to a bailiff or lawyer.